Return Policy

At Feng Shui Essentials, we take immense pride in the quality of our products and the experience we provide to our cherished customers. We understand that sometimes things might not go as planned, and we're here to assist. Here's our return policy outlined for clarity:

Exchange Policy

1. No Refunds

Please note that we do not offer refunds on any of our products. We encourage our customers to read the product descriptions carefully and reach out with any queries before finalizing their purchase.

2. Damaged Items Exchange

If your plant arrives damaged, we are here to make it right.

• Evidence Required: Kindly provide clear photos or video evidence of the damaged plant and its packaging within 48 hours of receiving the package. This will help us understand the issue better and improve our packing and shipping processes.

• Exchange Process: Once we validate the damage through your provided evidence, we will promptly send you a replacement plant of the same kind, ensuring it reaches you in perfect condition.

3. Reporting Timeline

To be eligible for an exchange, any damage or issue must be reported to our customer service team within 48 hours of receipt of the item.

4. No Exchanges for Buyer’s Remorse

We cannot accommodate exchanges based on preferences or changes of mind once the order has been shipped. We urge our customers to carefully select their plants and consult with our team if in doubt before purchasing.

A Few More Things to Note:

1. Quality Assurance: Every plant is thoroughly inspected for quality and health before being shipped to ensure you receive the best possible product.

2. Safe Packaging: We use specialized packaging techniques designed to keep your plants safe and secure during transit. Our commitment is to ensure that your plant reaches you in the best condition.

3. Customer Support: Our dedicated customer service team is here to help. If you encounter any issues or have questions regarding our return policy, please contact us.

At Feng Shui Essentials, our aim is to create harmonious spaces filled with positivity and growth. We appreciate your understanding of our policies and assure you of our unwavering commitment to your satisfaction. Let's grow together.

For more information on how we ship our products, please see our Shipping Policy.